How to Change a Payment Method

You can update your payment method to switch to a different account or currency. Follow these steps to change your account details. Note that changing to a new bank account will require re-verification, and you may receive a phone call from us.

If you already have more than one bank account on file with us, click Make Default on the bank account you wish to use to switch your payout account.

Steps to Add a New Payment Method

1. View Your Current Payment Methods

Navigate to your wallet to see your current payment methods or payout accounts. This is where you can view your default payment method.

View Your Current Payment Methods

2. Settings

If you want to change your default, navigate to the left-hand panel from your dashboard and click on Settings.

Settings

3. Payment methods

In the settings menu, click Payment Methods.

Payment methods

4. Choose a New Default

For the bank account you want to make your new default, click the "Make Default" button. Note: You can only change your default payment method if you have more than one approved payment method set up.

Choose a New Default

5. Delete a Payment Method

To delete a payment method, click the trash can icon next to the account you wish to remove.

Delete a Payment Method

6. Confirm the Deletion

You will be asked to confirm your choice before the account is deleted. Note: You cannot delete your default payment method, and you must have at least one other payment method on file to delete any account. If you want to delete your current default payment method, you must first set another bank account as your new default. After this is done, you will be able to delete the previous default account.

Confirm the Deletion

Updating Your Bank Account

Select your Bank Location and Currency.
Choose your account type: Checking or Savings.
Based on your bank's location, enter the required code:
- For U.S. banks: Enter the 9-digit ABA Routing Number. The bank name and branch address should auto-populate.
- For non-U.S. banks: Enter the 8 or 11-character SWIFT code. The bank name and branch address should auto-populate.
  Enter your Bank Account Number (or IBAN) and the Account Holder Name.
- Requirement: The Account Holder Name must be an exact match for your business name. If your business name is also your personal name, use your full name (no initials).
Click Save.

Submitting Proof of Account

Once you have saved your new bank account, you must upload proof of ownership for verification.

Go to Settings > Documents > Payment Methods.
Find the bank account you just added (it will be identified by the last four digits).
Upload your proof of account.

We will review the information you provide and may send you a separate verification link to request proof of identity.

What to Provide as Proof

You may provide a copy of an account statement, a voided check, or a Proof of Ownership document as provided by your bank. For further details, please check out our article on Proof of Bank Account Ownership.